See what happens after you choose Getac, in partnership with PCN Strategies since 2008. From secure architecture and integration to deployment, training, warranty, financing, and long-term support, we are your one-stop shop.
Choosing the right technology is only the beginning. Watch the full rundown with Branden French, Regional Sales Manager and Solutions Architect at Getac.
For public safety agencies and public sector organizations, long-term success depends on much more than the hardware itself. Technology needs to be securely architected, properly deployed, integrated into existing environments and supported throughout its lifecycle.
In this conversation, Branden takes us beyond the hardware to explain the infrastructure, services and people behind an end-to-end Getac technology solution.
From implementation and integration to ongoing education and technical support, it’s a look at what organizations should expect after they choose Getac.
Read the synopsis below.
End-to-End Technology Architected for the Real World
Public safety and public sector technology has to perform in environments where reliability, security and accessibility aren’t optional.
Getac’s approach considers more than an individual device. It looks at how rugged technology, video, software, connectivity, data and supporting infrastructure work together within the organization’s broader technology environment.
For Getac Video Solutions, that includes Getac Enterprise, hosted on the Microsoft Azure Government Cloud and designed to support stringent government security and compliance requirements, including CJIS and FedRAMP standards.
The architecture is also designed to reduce unnecessary complexity for IT teams. Connections from supported devices to the cloud are initiated outbound over standard ports such as HTTPS port 443, avoiding complex inbound firewall configurations.
The objective is simple: build security and flexibility into the architecture from the beginning.
Keeping Critical Data Moving
Connectivity isn’t always guaranteed when technology is being used in the field.
Within the Getac Video ecosystem, a persistent store-and-forward architecture helps protect the continuity of video uploads.
If a network connection is interrupted during an upload, data can be buffered locally on the device. When a reliable connection is restored—through agency Wi-Fi or embedded 4G LTE, for example—the upload can resume without requiring manual intervention.
It’s an example of what designing for real-world operations means: technology architecture should account for what happens when conditions aren’t perfect.
Integration Without Creating Another Technology Silo
Public safety agencies and government organizations have already invested in critical technology platforms and infrastructure.
New technology shouldn’t automatically require starting over.
Getac’s open API approach is designed to support integration with existing systems. In public safety environments, that can include platforms such as computer-aided dispatch (CAD) and records management systems (RMS).
The larger principle applies across public sector technology environments:
Technology should work within your ecosystem—not create another silo.
An open, flexible approach can help organizations connect new capabilities to existing workflows while maintaining greater flexibility as technology requirements evolve.
Deployment Is Part of the Solution
Selecting technology is one decision. Successfully deploying it across an organization is another.
Large-scale implementations can involve shipping, configuration, installation, networking, software, integrations, training and coordination between multiple internal and external teams.
Getac Professional Services can help coordinate that process from implementation through training.
But Branden highlights another important part of the Getac approach: continuity.
The Regional Sales Manager and Sales Engineer involved during discovery and evaluation remain connected through implementation and long-term post-sale support.
Instead of losing the knowledge developed during the evaluation process, the people who understand the organization’s objectives and environment remain involved as the solution moves into operation.
The relationship doesn’t end when the contract is signed.
Consistency Across Fleet Deployments
For organizations deploying technology into vehicles, installation quality can have a direct impact on system reliability.
Getac’s Certified Installer Program takes a distinctive approach by certifying individual technicians, not simply companies.
That means certification follows the technician.
If personnel change at an installation provider or upfitter, organizations can continue identifying technicians who have received the appropriate Getac training.
For large fleet deployments, that consistency can become an important part of maintaining installation standards at scale.
Training That Continues After Go-Live
Technology only delivers its full value when the people using it understand how to get the most from it.
Getac provides ongoing education through Getac University, an online Learning Management System offering curated, role-specific training.
Frontline users can access streamlined instruction focused on day-to-day operation, while administrators can dive deeper into areas such as system management and analytics.
Organizations also have access to the Getac Video Knowledge Base, a searchable resource containing product guides, operational manuals and more detailed technical information.
Together, these resources help turn training from a one-time implementation event into an ongoing part of the technology lifecycle.
Rugged Technology Backed by Long-Term Warranty and Support
Technology used in public safety and public sector environments is often subjected to conditions that ordinary commercial devices weren’t designed to withstand.
Applicable Getac devices are engineered for rugged environments, including hardware with MIL-STD-810H and IP67 certifications.
But rugged construction is only one part of long-term reliability.
Getac offers 3-year and 5-year warranty options for applicable products. Within its video portfolio, standard warranty coverage also includes battery degradation, helping organizations reduce the risk of unexpected battery replacement costs during the hardware lifecycle.
When service is required, organizations can use a self-service portal to initiate an RMA and access door-to-door tracking.
Technical Support When It Matters
Mission-critical technology needs support behind it.
Getac provides standard technical support during the workweek along with 24/7 emergency support for critical Severity 1 issues.
Remote support capabilities can also allow Getac technicians to securely troubleshoot supported field workstations in real time, helping teams diagnose and resolve issues without automatically requiring an on-site visit.
It’s all part of reducing downtime and keeping critical technology operational when teams depend on it most.
The Bigger Picture: Beyond the Hardware
The technology itself matters. But so does everything surrounding it. Architecture. Integration. Deployment. Training. Warranty. Support.
For public safety agencies and public sector organizations, these elements can determine whether a technology investment simply gets installed—or becomes a reliable part of daily operations for years to come.
That’s the difference between buying individual products and building an end-to-end technology solution.
As Branden explains:
“We don’t just sell cameras; we build lasting partnerships.”
That philosophy represents a much bigger approach to technology: understanding the environment, architecting the solution, supporting the implementation and remaining engaged as organizational needs evolve.
Build Your Technology Around the Mission
Every public safety agency and public sector organization operates differently.
Your people, infrastructure, applications, security requirements and technology roadmap should help determine the solution—not the other way around.
PCN | GETAC helps organizations look beyond individual products to build a connected technology strategy around the mission.
From rugged technology and video to software, integration, deployment, training and lifecycle support, we’re here to help you see the bigger picture.
Go beyond the hardware. Build the complete solution.
If your agency is evaluating its next technology investment, book a time with Darin White to explore the right solution for your organization.